You should be able to solve most problems by reviewing the following Frequently Asked Questions. If you can not find a solution, please scroll to the bottom of the page and click the button to create a new support ticket.
FatigueTech provides workplaces best practice systems to operationalise a multilayer Fatigue Risk Management System and minimise the risk of fatigue-related incidents or injuries. Four tools make up multiple control levels across in the FatigueTech suite. These are all consolidated into a Supervisor Kiosk that controls and monitors these tools and allows leaders to manage fatigue proactively across the business.
30% of workplace fatalities are a result of a Vehicle Accident.
20 – 30% of all road deaths have fatigue as a contributing factor.
A Journey Management Plan (JMP) is a documented process for planning and undertaking road transport journeys with the ultimate goal of arriving safely.
During a workday individuals can become fatigued which will impact on their ability to complete tasks safety.
The FatigueCheck is a point-in-time assessment to be completed by anyone experiencing fatigue, OR as directed by the company procedures; to document the action they are taking to manage the risk of fatigue.
To manage work hour intensity to ensure that a workforce has enough respite from work to attend to activities of daily living, family and other responsibilities and have the opportunity to obtain sufficient sleep so that they can attend work fit for duty.
WorkTime enables workers and managers to monitor compliance and manage overtime requests to ensure adherence to work hour requirements.
At the beginning and end of each shift.
To proactively manage and monitor Fitness For Work and fatigue in workgroups that work high intensity rosters and/or in high-risk work environments.
StartFit is a tool that is completed by the workforce as part of their pre-start routine and monitors eight personal factors that influence Fitness for Work and fatigue to prevent incidents and injuries.
If the employee has a smart phone, they can just view this QR code in the camera app to see a link to the form to sign up for the program.
If you prefer, you can email an invitation to the employee.
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If you already have an account or your company sent you an email invitation to install the app, please enter your email address and press sign in button.
If your employer has asked you to sign in to FatigueTech using single sign on, please use this button and your company email address.
You have been sent an email with your new PIN.
Please enter your PIN.
Please select the supervisor for your current shift.
Current supervisor:
SaaS means the software made available to you over a network on behalf of your Employer, and any update and new release that may be made available by Us in Our discretion.
You (and other grammatical forms of You) means the user of the SaaS.
We, Us, Our means Ethos Health Pty Ltd ABN 91 137 759 310.
Other definitions are at the end of this Agreement.
1. Agreement
1.1 This document contains the terms and conditions on which We grant You the right to Access and use our Software as a Service ( SaaS). Only if You agree with all its terms and conditions should You Access the SaaS. By using the SaaS you indicate that you agree with all the terms and conditions of this Agreement.
1.2 When You Access the SaaS an agreement is made between Us and You.
1.3 You must not use the SaaS if you have ceased to be employed by the Employer or ceased to have a contractual relationship with the Employer.
2. Accessing and Using our SaaS
.1 We grant to You a non-exclusive, non-transferable, limited right to Access the SaaS during the Term for the purpose s of your Employer only.
2.2 We do not warrant or guarantee that:
(a) the SaaS will be uninterrupted or error free:
(b) any data, including Customer Data will be backed up and/or recoverable by Us.
2.3 We may change the features or benefits of any SaaS from time to time in Our discretion.
2.4 You acknowledge and agree that You:
(a) are solely responsible for the creation, posting, accuracy, updating and maintenance of your Customer Data;
(b) must manage, renew, create, delete, edit, maintain and otherwise control the content of your Customer Data.
2.5 We are not responsible for any delays, delivery failures or any other loss or damage, including breach of Privacy Law, resulting from the transfer of data over communications networks or facilities, including the internet, and You acknowledge and agree that the SaaS may be subject to limitations, delays or other problems inherent in the use of such communications.
Epilepsy and seizure warning
2.6 The SaaS may contain flashing lights and colours, which may trigger an epileptic fit or seizure. By agreeing to the terms and conditions of this Agreement, you agree to not hold Us liable for any epileptic fits, seizures, photosensitivity or other health condition that may occur from purchasing, observing or using the SaaS. It is Your responsibility to ensure that You are able to use the SaaS without suffering from such events. It may be appropriate for you to consult a responsible adult or see a medical practitioner. We will not be liable for the costs of doing so.
2.7 Even if you have never had a seizure, there is a small chance that you are photosensitive, and exposure to flashing lights can cause a seizure. If you are not willing to accept this risk You must not use the SaaS.
2.8 It is Your responsibility to ensure that observers of Your use of the SaaS are made aware of the possibility that the SaaS may trigger epileptic fits and/or seizures. Such observers can be over the internet, in person or in your proximity. You must ensure that You must meet their needs and respect their desire that You do not engage with the SaaS where such observers can see the screen or its reflection on any part of Your body.
3. Confidential Information and Privacy
Confidential Information
(a) You must keep Your login details secret and not disclose them to any person.
(b) You must treat the SaaS as confidential and not allow another person to observe your screen while using the SaaS.
Privacy
3.2 Our Privacy Policy can be found here.
3.3 We will:
(a) comply with the requirements of any Privacy Law in the state, territory or country in which the party (and/or the individual about whom the Personal Information relates) is located, and in any state, territory or country to which the Personal Information is to be sent;
(b) only use, manipulate, store, process and handle Personal Information for the purposes of performing its obligations, or exercising its rights, under this Agreement or as may be required by law;
(c) take all reasonable steps to:
(i) ensure that the Personal Information that it holds is accurate, up to date and complete;
(ii) protect the Personal information from misuse, interference, loss, damage, unauthorised access, modification or disclosure, unlawful use or processing, including by taking appropriate technical and organisational measures;
(iii) promptly delete Personal Information that is no longer required for a permitted purpose under this Agreement or the law;
(iv) allow the individual about whom Personal Information is kept to obtain access to that Personal Information, inspect it and ensure that it is kept accurate and up to date (including requiring errors to be corrected), at no cost to the individual;
(v) ensure that at the time the party collects Personal Information from the individual, that the party has that individual consent to the parties collection, use, manipulation, storage, processing, handling and transfer interstate and/or overseas of the Personal Information for any purposes that are reasonably contemplated by this Agreement.
4. Restrictions
4.1 You must not:
(a) copy, adapt, translate, publish, communicate to the public, or create any derivative work or translation of the SaaS, unless expressly permitted by law or this Agreement;
(b) reverse engineer, reverse compile, de-compile or disassemble the object code of the SaaS or any part of the SaaS, or otherwise attempt to derive the source code of the SaaS, except to the extent the permitted by law;
(c) defeat or attempt to defeat any digital rights management system or licensing system employed by Us or the providers or proprietors of the SaaS Platform;
(d) use the SaaS for the purpose of building a competitive product or copying its features or user interface;
(e) attempt to download or Access the object code or source code of the SaaS;
(f) use the SaaS to display, store, process or otherwise use any data (in any format, and whether readable by humans or by machines, and including data that is Customer Data) that, in Our opinion:
(i) infringes any person's Intellectual Property Rights, right to privacy, right to keep confidential information confidential, right to publicity or induces any person to breach a contract;
(ii) is unlawful (including breaching laws relating to the wrongful distribution of email or other electronic messages or spam), discriminatory, derogatory, defamatory, slanderous, malicious, obscene, contains child pornography or is immoral;
(iii) contains any virus, Trojan horse or other malicious code, or is used to gain unauthorised access to, does harm to, wrongfully intercepts, expropriates, accesses or uses for any wrongful purpose, any person's hardware, SaaS, network or data.
5. Liability
5.1 Where You are entitled to a statutory guarantee under clauses 60 to 62 of the Australian Consumer Law then to the extent that We fail to comply with such statutory guarantee, Our liability for a failure to comply with such statutory guarantee is limited to one of the following, at Our option:
(a) supplying the services again; or
(b) payment of the cost of having the services supplied again,
unless it is not fair or reasonable for Us to rely on this term of the Agreement.
5.2 For any claim that is not provided for above then to the extent permitted by law Our liability to You for any claim whether it be in contract (including under an indemnity), tort (including negligence), breach of statutory duty or otherwise, arising out of or in connection with Agreement shall be limited to $100.00.
5.3 We are not liable for any loss, damage or expense which is:
(a) lost profits, lost revenue, failure to realise expected savings, lost or damaged data or business interruption or loss of goodwill; or
(b) indirect, consequential, special, punitive or exemplary, even if We have been advised of, know of, or should have known of the possibility of such loss, damage or expense.
5.4 You acknowledge and agree that owing to the nature of the SaaS, We do not represent or warrant:
(a) that the SaaS will meet Your or any users' particular needs or purposes;
(b) that the SaaS will be fit for any particular purpose or be of merchantable quality;
(c) the quality, accuracy, features, functions, benefits or availability of the SaaS or any Third Party SaaS;
(d) that the SaaS will be, or remain compatible with, any Third Party SaaS;
(e) that access to the SaaS will be continuously available; or
(f) that the SaaS will be error free.
6. Termination
6.1 We may immediately terminate this Agreement and/or suspend Access to the SaaS without notice if You breach any provision of this Agreement and You do not remedy it within 14 days of Us providing You written notice of the breach.
6.2 If this Agreement terminates any right to Access and use the SaaS terminates immediately.
7. General
Compliance with Laws
7.1 You must comply with all laws which are relevant to You performing Your obligations under this Agreement.
Force Majeure
7.2 Neither party shall be in breach of this Agreement nor liable to the other party for any failure or delay in performance caused by events beyond its reasonable control.
Governing Law
7.3 This Agreement will be governed by the laws of New South Wales, Australia without regard to its conflict of law principles. The parties submit to the exclusive jurisdiction of the courts in New South Wales, Australia.
8. Definitions
In this Agreement the following capitalised words have the following meaning given to them, unless the context requires otherwise.
8.1 Access means obtaining access to the SaaS.
8.2 Agreement means the terms and conditions in this document.
8.3 Australian Consumer Law means theCompetition and Consumer Act 2010 (Cth).
8.4 Customer Data means any data you enter into the SaaS Platform at the direction of your Employer.
8.5 Employer means your employer or contract party who is a Customer of Us.
8.6 Personal Information means any information or data that is subject to any Privacy Law.
8.7 Policies means the agreement(s) and/or any policies, terms and conditions You accepted prior to installing the SaaS on Your Device from the SaaS Platform, including any online store policy through which you obtain the SaaS.
8.8 Privacy Law means any law, regulation or common law which governs the use of information that is about, identifies or can be used to identify, any identifiable individual, or which is generally understood in the relevant jurisdiction to protect an individual's privacy and/or to govern the collection, use, disclosure or transmission of Personal Information or data.
8.9 Taxes includes goods and services taxes, sales taxes, duties, withholding taxes, levies, imposts, charges or duties levied by any federal, state or local government which arise out of or in connection with the SaaS, SaaS or this Agreement, and any interest, penalties or liabilities incurred on such amounts, but excludes taxes based on Our net income.
8.10 Variation means any addition, deletion or substitution to any part of this Agreement that is made in accordance with this Agreement.
8.11 Website means Our website, currently at www.ethoshealth.com.au.
1.1 This is the Privacy Policy for Ethos Health Pty Ltd ABN 91 137 759 310 (Ethos Health, us, we, our). This Privacy Policy sets out Ethos Health's obligations in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act) and the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council) - as it applies to persons in the European Union who interact with us. A reference to 'Personal Information' in this policy is a reference to both 'Personal Information' as defined in the Privacy Act and to 'Personal Data' for the purposes of the GDPR (if it applies to you).
1.2 This Privacy Policy sets out the different types of Personal Information we collect, why we collect it and what you can do if you would like to remove yourself from our mailing list, correct any details we may hold about you, or exercise other rights you have.
1.3 We will update this Privacy Policy from time to time at our discretion, and we will notify you of updates. You can visit our website to see the latest copy of the Privacy Policy. This Privacy Policy was last reviewed on 19 May 2020.
1.4 By using our site, you consent to this Privacy Policy and to our website Terms of Use, if any.
2.1 We collect the following Personal Information:
(a) personal identification information including: name, email, address, telephone, date of birth and gender; and
(b) information you supply in our software as a service (SaaS).
3.1 We collect Personal Information in a number of ways, including:
(a) information submitted through our website;
(b) in some cases, through web analytics
(c) through communications with you, including emails, and voice calls.
3.2 We hold Personal Information:
(a) in systems that we use in connection with our business, some of which may be owned and operated by our suppliers; and
(b) in our hard copy files; and
(c) in the databases associated with our website.
3.3 Providing it is lawful and practical, we will give you the option of not identifying yourself, using a pseudonym, or not providing Personal Information when you enter into a transaction or deal with us. However, if you elect not to provide us with Personal Information then it is unlikely we are able to provide you with the information, products, services or support that you may want.
3.4 We may receive other unsolicited Personal Information in the course of our business. We will deal with this unsolicited Personal Information in accordance with this policy.
3.5 We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include:
(a) the length of time we have an ongoing relationship with you and provide services to you;
(b) legal obligations we may have to keep (or destroy) your data; or
(c) legal advice we receive (such as in regard to litigation, regulatory investigations or applicable statutes of limitation).
3.6 When your Personal Information is no longer required it is destroyed in a secure manner.
4.1 We collect, hold, use and disclose Personal Information for the following purposes:
(a) supplying you with information from our SaaS for workplace health and safety purposes;
(b) sending subscription emails;
(c) improving the website experience of our visitors; and
(d) supplying identified and/or aggregate information to your employer or contractor who has paid for your use of the SaaS for workplace health and safety purposes.
4.2 We also use Personal Information for our own internal business purposes including:
(a) data analysis to improve our products and services;
(b) auditing our internal processes to ensure they function as intended and that we comply with regulatory requirements;
(c) fraud and security monitoring;
(d) developing new products and services;
(e) identifying usage trends so we can understand which of our services are of most interest to our customers;
(f) determining the effectiveness of marketing campaigns so that we can adapt to the needs and interests of our customers; and
(g) operating and expanding our business activities such as understanding which of our services are of most interest to our customers, so we can focus on our customers' needs.
4.3 For clarity, we disclose that we de-identify data, so it is no longer Personal Information, and then use this de-identified data for research, which may also include publication of our research. We consider that there is no possibility of re-identification of individuals for this usage.
5.1 We may send Personal Information outside Australia in the following circumstances:
(a) where our website, or any hosting service we use to support our managed services, software or software as a service, is hosted by us or a third party, and the hosting facilities and/or the back-up/disaster recovery sites are located overseas. We have no control over where these third party providers host the website and it is impractical for us to be able to advise you of the countries where the Personal Information may be held or processed;
(b) where a third party application is being used in connection with our interactions with you, e.g. when we use email, help desk or VoIP providers, the third party providers of the relevant application may have their applications hosted overseas. We have no control over where these third party providers host their applications and it is impractical for us to be able to advise you of the countries where the Personal Information may be held or processed; or
(c) your employer or contractor is located outside Australia.
When we send Personal Information outside Australia for processing we will enter into formal contracts with those processors, which will contact privacy terms and conditions that allow us to meet our privacy obligations to you.
Our website includes links to social media, including blogs, Twitter feeds, Facebook, Instagram, and similar services. The nature of social media is that these applications actively enable exchange and disclosure of any information, whether personal or otherwise, that is included within those applications. All information, including Personal Information that you enter in those applications may be used, stored, handled and disclosed in any way that is consistent with the privacy policies of the relevant applications, if any. We have no control over those interactions.
7.1 Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
7.2 We use cookies to operate and improve your experience on our site, including:
(a) allowing you to sign in faster, and keeping you signed in; and
(b) to track how the site is used.
7.3 If you do not allow cookies to be used some or all of the website or other applications or tools on it might not be accessible to you and you may not be able to purchase goods from us.
8.1 You have the right to access your Personal Information that we hold, and request that it be rectified or erased. If you want to access your Personal Information we hold or you believe any of your Personal Information that is held by us is inaccurate, out of date, incomplete, irrelevant or misleading or it is not necessary for us to continue to hold it, you can contact us, and we will either provide you with access to the Personal Information (in so far as we are required to do so by law,) or we will correct it, as applicable, within a reasonable period. We may make a reasonable charge for giving you access to your Personal Information, but we will not charge for you making the request, correcting Personal Information or making a statement as to why we are not correcting your Personal Information.
8.2 In certain circumstances if you raise a complaint on how we have handled your Personal Information, you may also request that we restrict processing meaning that the data will be preserved from further processing as evidence either while we investigate your complaint or to support your complaint to the Australian Information Commissioner.
8.3 Where you have provided your personal data directly to us that is processed by automated means and is done so solely on the basis of your consent, then you will have the right to obtain and reuse your personal data in an electronic format for your own purposes across different services.
8.4 You have the right to object any aspect of our processing of your personal data under certain circumstances under the GDPR. Processing is the term under that law that describes all uses of your personal data. This will include the collection, sharing, storage, retention and destruction of your data.
8.5 You may unsubscribe from our direct marketing at any time. We will not send you direct marketing without your consent and you can withdraw your consent at any time by selecting the unsubscribe link within each email.
9.1 If you wish to complain about a breach of any Australian Privacy Principle that binds us, a registered privacy code that binds us, the GDPR or this Privacy Policy, then you should contact us using the information in the Contact Us section of this Privacy Policy.
9.2 We will use our best efforts to respond to any complaint within 5 business days of the date of receipt. We will attempt to resolve your complaint to your satisfaction. If you are not satisfied with how we deal with your complaint you may contact the Australian Information Commissioner, whose contact details can be found at http://www.oaic.gov.au/.
10.1 If you have any questions regarding this privacy policy or your information, we invite you to contact us by:
(a) email at the following email enquiries@ethoshealth.com.au;
(b) using the contact web form on our website (http://www.ethoshealth.com.au/); or
(c) writing to Ethos Health, 8 Denison Street, Newcastle West, NSW 2302.